Want to sneak a peek at your 3D Model before we engrave it inside your crystal? Here’s how you can order a 3D Preview (we do not provide 3D Previews for our Necklaces, Keychains, or Wine Stoppers).
Please note: If you’re ordering a 3D Preview because you’re not sure about the quality of your photo, it’s always better to email it to us at info@artpix3d.com for evaluation.
To add a 3D Preview to your order: During Checkout, you’ll see a toggle switch that enables the 3D Preview option. It should be automatically selected, but you'll want to double-check to make sure.
It should take about 14-16 hours for us to build your 3D Model. This estimate may vary depending on the time of day you place your order. You won't be able to change your photo after placing your order.
Once your 3D Preview is ready, we’ll send you an email link where you can view it. Make sure to open this link as soon as possible after you receive it; if you wait a day or more, it can begin to affect your delivery time.
We'll need your feedback in order to proceed with your engraving. If you're happy with your 3D Preview, select Approve to let us know we can move forward. Otherwise, you can select Rework to request improvements. Please be sure to leave us a detailed message explaining what you’d like us to change about your 3D Model. We’ll send you an email when your updated 3D Preview is ready for you to review.
Please note that while we’ll do our best to accommodate your instructions, we can’t always guarantee that your request will be feasible. You should also be aware that requesting a rework will increase your estimated delivery time.
If we don’t receive your approval or rework request within 4 days of the date you received your email link, we will move forward with your engraving as is.
Want a 3D preview before placing a full crystal order?
Great! We have the link for you.
You can click the button below to purchase a $9.99 3D Preview to view a render of your crystal before committing to a crystal purchase. If you choose to use that preview and place a full order the $9.99 will be deducted from the final price.
To place a preview order, you will need an ArtPix 3D account. To create an account, follow these links:
These $9.99 previews are nonrefundable, but they will stay on your ArtPix 3D account forever. So, if you decide to use them in the future, you can just log into your account to place an order. We charge a small fee for a 3D preview as it helps cover the cost of the work involved as all our models are handmade.
Submitting Reworks
When submitting rework, there are some things we can and cannot do.
We can:
- Change text and text placement.
- Zoom in
- Make minor adjustments to the model.
- Remove unwanted items.
We cannot:
- Zoom out, as this would require building a new 3D model
- Recreate what is not visible in the original image.
- Change the picture