Got everything you need? How about a keychain for Grandma while we’re at it? No? Alright, let’s get you checked out!
1. Go to your Cart and review your items. Make sure all your customization details are present and accounted for. If you need to remove something from your cart, hit the red X on the right-hand side of the item name.
Want to add an LED Light Base, Greeting Card, or Wrapping Paper? No problem! You’ll be able to purchase extra items on the checkout page; simply select Add next to the name of the item you want to include in your order.
If you need to make any last-minute changes to your personalized items, such as choosing a different crystal size, adding the background of your photo, or editing your custom text, select Edit Item.
2. By default, the 3D Preview feature will be enabled for your item. This allows you to see a preview of your 3D image before we engrave your crystal. Once your model is completed, we’ll send you a link where you can approve it. You’ll also be able to request a rework if you’re not satisfied with the results. Keep in mind that we can’t always accommodate every request.
While this option helps us to create the best possible 3D engraving inside your item, choosing to receive a 3D Preview can slow down your order if you don’t approve it as soon as you receive your link. If you’d prefer to opt out of this feature, you can deselect it by clicking the toggle switch.
3. Enter your billing information under Address Details. For express options such as PayPal or Amazon Pay, select your preferred payment method under Express Checkout. If you opt to use one of these methods, you’ll fill in your billing and shipping information later through the express checkout screen.
4. When you enter your billing address, we automatically enter the same information for your shipping address. If you want to ship your item to a different address, select Ship to a different address below your payment details. We may contact you after you place your order to confirm that this address is correct.
5. Do you have a special request regarding your custom engraving? Type it into the text box labeled Order Notes. Please note that we cannot accommodate delivery instructions for the carrier here.
Order Notes can include:
- Which people/pets to engrave in your crystal (for photos with multiple subjects)
- Where you would like your custom text to appear (The default placement is underneath your image. We can only engrave text on the side that doesn’t have the following effect.)
- Whether or not you would like our designers to adjust the position of your image within the crystal for the best results
6. Select your shipping method. Keep in mind that if you selected the 3D Preview feature, requesting a rework could affect your estimated delivery time.
7. Choose your payment method. For credit card payments, we accept Visa, MasterCard, AMEX, Discover, and JCB. If you select this method, you’ll need to enter your credit card details. We also accept payments through AfterPay or Klarna.
If you have already chosen one of the express checkout options (GooglePay, Apple Pay, or AmazonPay), you’ll fill out your billing and shipping information through the express checkout screen later.
8. Select Place Order to finalize your payment! You’ll receive a confirmation email once we receive your order.