We’re pretty sure you’re going to love your custom crystal. However, on the off chance that something goes wrong with your order, we’re prepared to make it up to you.
If you think there might be something wrong with your crystal, email a photo of it against a dark background to info@artpix3d.com and give us a brief explanation of the problem. We’ll have our designers take a look at it. Make sure to contact us as soon as possible; once you receive your item, you’ll only have 30 days to return it
If it turns out there is something wrong with your crystal, we’ll be happy to remake it. You can send your old crystal back to us at 2250 Arthur Ave, Elk Grove Village, Illinois 60007, United States
Please be aware that a shorter time frame applies when you’re requesting a remake for an item you believe to have been lost or damaged in transit. To find out how soon you need to contact us about a damaged or missing crystal, take a look at our Return and Refund Policy.