Oh no! You picked out the perfect photo and crystal shape, but now you’re having trouble uploading your image. Don’t worry; we’re here to help! Here are some of the most common upload issues.
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Image does not meet size requirements. If your image is too small or too large, you’ll receive an error message when you try to upload it. In order to proceed, you’ll need to resize your photo. Not sure how to do this? We’ll walk you through it.
If you’re using Windows 10 or later, Paint 3D should be pre-installed on your device. If you're using a MacOS or an Apple product, you can instead use the Paintbrush program pre-installed on your device. Launch the application, then select Open to access your files. Select the image you want to resize. Next, select Canvas. You’ll be able to adjust the size using the menu on the right-hand side. The minimum resolution of your image should be 100 x 50 pixels.
Be sure that Lock Aspect Ratio is enabled while resizing your photo. Otherwise, you’ll end up with a stretched image.
If you don’t have Paint 3D installed on your device, you should be able to use another application to resize your image.
- Unable to locate image file. Can’t find your image from the Upload window? First, you’ll need to know its location on your device. If you’re looking for a photo you received by text message or email, you’ll need to download it to your device before you can upload it to our website. If you’re looking for a file that’s already been downloaded, you should be able to find it within your file explorer. Tried everything and still can’t find or save your image? Contact customer support by email at info@artpix3d.com or call us at 855-227-5861.
- Image is in an unsupported file format. We can only accept image uploads in the following file formats: JPEG/JPG, GIF, PNG, and PDF. If your image is not in one of these formats, you should be able to export it using an image editing application on your device. If you’re not sure how to do this, you can send the image to customer support at info@artpix3d.com. We may be able to convert it for you!
Helpful Links:
Image Uploads and Customization